FREQUENTLY ASKED QUESTIONS

If it's my first time, what should I wear?

We recommend wearing comfortable clothing that you can move easily in. (We do not recommend shorts without liners) Gripper socks are required for all classes. Please check our COVID protocols regarding mask requirements as they my change due to current numbers.



Do I need to bring anything with me for a class?

GREAT QUESTION! For the safety of all clients, we now require gripper socks. Please check our COVID protocols page for our current mask policy.



What time should I arrive for my class or session?

If it's your first time, we recommend arriving 5-10 minutes prior to get acquainted with the studio and your instructor - we'll be excited to meet you. After your first session, to limit the flow of traffic in our lobby, please do not arrive earlier than 5 minutes for your class or private session.



I've never used the Pilates Reformer before - do I need a private first?

In order to get the most out of your class, we require at least one Private session first. Our 'Get Started Intro Pack' includes 2 private sessions + 1 class for $100 - this is ideal for anyone interested in joining our classes. Purchase the special online, then email to schedule your two private sessions.



If I'm pregnant, can I still do Pilates?

We ask you receive permission from your medical representative before participating in any of our classes. Please inform your instructor before class so they are aware when to modify where necessary. If you feel you would better benefit from private sessions, our instructors are trained on current prenatal and postpartum health and fitness techniques and can provide a challenging workout in a safe setting. Most importantly, everyone is different, listen to your body and only do what feels right! ​



Do I need to reserve my space ahead of time?

We require registration for all classes through MindBody. Walk-ins are welcome, but if the class is full there may not be room for you.



What if I need to cancel my class or Private session?

We understand, life happens! Cancel your class 6 hours prior to the start time to avoid losing your session. If you need to cancel your Private/Duet session, please contact your instructor directly, or email the studio: info@studio7pilates.com



I'm on the waitlist, now what?

We suggest always signing up for the waitlist - cancellations happen often. If you are added to the class roster, WAITLIST notifications will be sent via text and email. If you receive a notification, you have been added to the roster and are expected to be in class. Be sure you have your text notifications enabled in your MindBody account.



What's your inclement weather policy?

Class cancellations due to bad weather are determined on a case-by-case basis. If classes are cancelled, you will receive a notification text, email, and the class will show as cancelled online. If you're unsure about the weather, please cancel yourself online. Please do not call, email, or text to inquire about class status.



The Golden Rule matters.

Be kind. At Studio7, we expect kindness and respect from all clients and instructors. - Wipe down all your equipment and put it away - Please keep talking during your class to a minimum - Silence your cell phone - Treat everyone with kindness + respect Studio7 is a safe space for everyone, and any behavior that is not in alignment with the Golden Rule is simply not tolerated.



What is your return policy?

All sales are final and non-transferable, including retail and class packages. Classes have a 6 month expiration date.